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Australian e-commerce leads the charge in mass AI adoption – Retail World

Australian e-commerce leads the charge in mass AI adoption – Retail World

 

  

Salesforce has released its latest ‘State of Commerce’ report in collaboration with the Australian Retailers Association (ARA) revealing four in five Australian e-commerce businesses are already harnessing the power of artificial intelligence (AI).The State of Commerce report features insights from 2700 e-commerce practitioners, as well as a global analysis of the buying behaviours of over 1.5 billion B2B and B2C customers.The report highlights key trends on topics such as payment types, global expansion efforts, and e-commerce functionality across customer touchpoints, as well as insights on organisational plans for the adoption and implementation of artificial intelligence (AI).Key insights from this year’s State… 

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